About Us
Who we are and what we do
Family Assistance Offices have been set up in Medicare offices and Centrelink Customer Service Centres across the country, offering a range of payments to support families with their work and family responsibilities.It has been set up to give Australian families better access to government services. Instead of going to different agencies to get family assistance, families are able to get all their payments from just one place - the Family Assistance Office.
To find your nearest Family Assistance Office, contact us.
We provide financial assistance to families and some of the payments we offer are:
- Family Tax Benefit Part A
- Family Tax Benefit Part B
- Child Care Benefit
- Child Care Rebate
- Baby Bonus
- Maternity Immunisation Allowance
- Rent Assistance
To find out about the other payments available visit our payments page
We are also here to:
- Answer questions about these payments
- Assist with estimating your income
- Help you lodge claim forms for any of our payments
- Help you choose a payment option that best suits your circumstances
- Advise you on what to do if your circumstances change
- Organise appointments for you to speak to an officer if you have special needs.
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About the Family Assistance Program and Policy
The Family Assistance Program is the responsibility of the Department of Families, Housing, Community Services and Indigenous Affairs and the Department of Education, Employment and Workplace Relations.The Department of Families, Housing, Community Services and Indigenous Affairs develops policies to help families adapt to changing economic and social circumstances and assist families with the costs of children.
The Department of Education, Employment and Workplace Relations develops policies that give more children access to early childhood development support, education and family care.
Policy Guide
The Family Assistance Guide, is a policy guide covering payments and benefits provided under Family Assistance Legislation and it is located on the Department of Families, Housing, Community Services and Indigenous Affairs website.Customer Charter
A customer charter provides information about the agency you are dealing with. It has details such as:- how to contact the agency;
- the type of service you can expect;
- your basic rights and responsibilities; and
- how to give the agency feedback
Medicare Australia offices and Centrelink Customer Service Centres deliver family assistance services and they all have their own customer charters.
- Centrelink Customer Service Charter
- Medicare Australia's Service Charter
- Department of Families, Housing, Community Services and Indigenous Affairs Charter
- Department of Education, Employment and Workplace Relations Charter
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