Contact us
You can contact us in many ways.
Phone us
13 6150* between 8am and 8pm (local time) Monday to Friday.13 1202* for information in languages other than English
1800 810 586* TTY Service FreecallTM. Only for people who are deaf or have a hearing or speech impairment. A TTY phone is required to use this service.
*Calls to 13 numbers cost 25 cents from anywhere within Australia. Calls to 1800 numbers are free of charge. Calls from public pay phones or mobile phones may be charged at a higher rate.
If outside Australia, you can call the following numbers between 8am and 8pm (local time) Monday to Friday.
- Calling from Austria: 0800 295 165
- Calling from Canada: 1888 2557 493
- Calling from Denmark: 8088 3556
- Calling from Germany: 0800 1802 482
- Calling from Greece: 0080 0611 26209
- Calling from Italy: 800 781 977
- Calling from the Netherlands: 0800 0224 364
- Calling from New Zealand: 0800 441 248
- Calling from the Philippines: 1800 1611 0046
- Calling from Portugal: 800 861 122
- Calling from Spain: 900 951 547
- Calling from Turkey: 00 800 6190 5703
- Calling from the United Kingdom: 0800 1695 865
- Calling from the U.S.A: 1866 3433 086
(These free call numbers may not be available from every location within the country and may not be free from mobile phones or public phones)
- Calling from other countries, or if the above numbers are unavailable: +613 6222 3455
Email us
If you have any questions or wish to provide comments to us about our payments and services, you can send us an email. You can also provide feedback about this website. This service is available 24 hours a day, 7 days a week.Visit us
Talk to us in person by visiting one of our Family Assistance Offices. We have over 550 offices across Australia.Use our office locator to find your nearest Family Assistance Office.
Write to us
You can write to us for information about family payments and services.Use our postal address locator to find the postal address of your nearest Family Assistance Office.
[ Top ]